Privacy Policy & Terms of Use | Swift Appliance Repair

Privacy Policy

Effective Date: April 1, 2026

1. Introduction

Welcome to Swift Appliance Repair, a Doing Business As (DBA) entity of ERA Service LLC ("we," "our," or "us"). We respect your privacy and are committed to protecting your personal information. This Privacy Policy explains how we collect, use, and safeguard your data when you visit our website, swift-appliancerepair.com, or use our services.

2. Information We Collect

We collect minimal personal information necessary to provide our appliance repair services. This includes:

Personal Identification Information: Name, Phone Number, and Zip Code.
Service Details: Information regarding the appliance type and issues to facilitate the repair.

3. Cookies and Tracking Technologies

Our website uses cookies and similar tracking technologies, including Google Analytics and Meta (Facebook) Pixels. We use these tools to analyze website traffic, understand user behavior, and serve targeted ads. You can manage or disable cookies through your browser settings.

4. How We Use Your Information

We use the collected information strictly for business purposes:

To schedule and fulfill appliance repair services.
To communicate with you regarding your service request.
To send SMS notifications and promotional messages specifically related to our appliance repair services.

5. SMS Communication Policy & Data Sharing Restrictions

By providing your phone number, you consent to receive text messages from Swift Appliance Repair.

Strict Privacy for SMS Data: We strictly DO NOT sell, rent, or share your phone number or personal data with third parties or affiliates for marketing purposes. SMS consent is not shared with any third party.
Opt-Out: Reply "STOP" to any message to opt out of SMS communications.

6. California Privacy Rights (CCPA)

California residents have the right to request access to their data and to opt out of the "sale or sharing" of personal information. While we do not sell your data for money, the use of advertising pixels may be considered "sharing" under California law. You may exercise your rights by contacting us at the email below.

7. Contact Us

Business Name Swift Appliance Repair
DBA of ERA Service LLC

Address 1800 Sutter St, Ste 500
Concord, CA 94520

Email office.swiftappliance@gmail.com

Phone (510) 479-0935

Terms of Use

Effective Date: April 1, 2026

1. Acceptance of Terms

By accessing our website or booking a service with Swift Appliance Repair (DBA of ERA Service LLC), you agree to these Terms of Use.

2. Services and Payments

We provide repair services for household appliances.

Payment Methods: We accept Cash, Credit/Debit Cards, Zelle, and Square.
Payment Due: Payment is due upon completion of the service unless otherwise agreed upon.

3. 90-Day Warranty

We provide a 90-day warranty on completed repairs.

This covers the specific parts replaced and the labor for that specific repair.
The warranty is void if the appliance is tampered with by a third party or if the issue is unrelated to the original repair.

4. Communications

By submitting your information, you agree to receive calls and SMS messages related to your service. Standard message and data rates may apply.

5. Limitation of Liability

ERA Service LLC shall not be liable for any indirect or consequential damages arising from the use of our services. Our liability is limited to the amount paid for the service.

6. Governing Law

These terms are governed by the laws of the State of California.

7. Contact Information

Office Address: 1800 Sutter St, Ste 500, Concord, CA 94520
Email: office.swiftappliance@gmail.com
Phone: (510) 479-0935